Returns & Exchanges
At Teuta Matoshi, we take pride in the craftsmanship of our handmade gowns and want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may initiate a return or exchange within 14 days of receiving your delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Ensure the garment is in its original condition, unworn, and with all designer tags still attached before securely sealing it in the original packaging.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; please retain your tracking receipt for reference.
Quality Inspection & Refund
Once our atelier receives and inspects your return, we will process your refund or ship your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing